We believe open and honest feedback from members is vital to the growth and success of North Star. We utilize several types of surveys to collect feedback from members, which we read and carefully analyze in order to apply the findings to our strategic plan.
Feedback from our new member, new loan, transactional and annual member loyalty surveys help guide our decision making process and influence product enhancements, service and process changes and convenience enhancements.
At the end of this month, you will receive an email invitation to participate in our annual member survey. We encourage, and kindly request, that you take a few minutes to respond and provide your feedback. Let us know where we’re doing great, and what you think could improve. Help us to make your Credit Union the best it can be. After all, you own the place!
Here are a few examples of how North Star has integrated your feedback in the past:
- Redesign of our Checking accounts with a new Star+ Rewards Checking featuring ATM fee refunds and premium dividends.
- Creation of a new member “orientation” program, featuring a series of informational emails and dedicated website section.
- Launch of a new digital banking platform with enhanced online and mobile banking; including addition of real-time Person-to-Person payments, biometric login and easy to use dashboard with quick-access common functions.
- Participation in the MoneyPass ATM network, for easy fee-free cash withdrawals at any MoneyPass ATM location.
- Survey invitations will now be sent via text to those with a cell phone on file.
We hope that the next time you come into the branch or open a new loan, you’ll look for the text (or email) from us with a quick survey to let us know about your experience. Be on the lookout for your opportunity to complete the full member survey starting August 29th.